Shipping

1 – What are your shipping options and delivery times?

– Orders ship Monday to Friday

– Orders will arrive in 30 days EST Mon-Fri. We do not offer this on weekends.

– We are pleased to offer worldwide shipping.

– Shipping Methods:

 We utilize the services of USPS, FedEx, Aramex, UPS, and DPEX for our shipments.

– Shipping Timeframes:

• For USA orders, standard shipping takes approximately 10-15 business days, while expedited shipping arrives within 8-10 business days, both counted after the order has been dispatched.
• For orders to other countries, the estimated delivery time is 8-12 business days, also counted after dispatch.

– Order Processing Time: 

We strive to process and prepare your order with care. Normal orders require approximately 10 business days for processing, while rush orders will be processed within 5-6 business days.

– Tracking Information: 

We provide tracking numbers for all shipments. Once your order has been dispatched, you will receive an email with the tracking information. You can track your package’s journey on the respective service provider’s website.

– Shipping Costs:

Standard shipping is free for all destinations. If you prefer expedited shipping, there will be an additional charge of $25.

– Additional Policies:

Please note that our shipping costs do not cover any customs duties or regional taxes that may be applicable in your country. It is the responsibility of the customer to pay for any such fees. However, all our shipments include insurance for added protection.

2 – How do I track my order?

–  Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. If not received then please also check your junk email. This email will have all your shipping information and ways to track your order.

Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes. 

If you cannot find your order shipment confirmation email you can track your order by Track Your Order .

3 – What if I received an incorrect item or an item is missing from my order?

– We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care Team immediately so we can resolve the issue.

4 – Will Matoshree Jewels ship products to locations outside of the India?

– Matoshree Jewels will ship products within the United States (including Alaska, Hawaii, and Puerto Rico).Unfortunately, we do not deliver to American Samoa, U.S. Virgin Islands, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, or Palau.

 If you are located in a different country, please visit our Website Matoshree